If you have multiple versions of Office installed on the system then, uninstall all the versions of Office installed on the system, boot the system in clean boot mode and then try to install Office 2013 Professional Plus program and check: Providing you have the means to reinstall office 2010 - in case it goes wrong follow this procedure If that fails have you followed this linkģ. PLEASE HELP!!! I have attached pictures of both error messages. Rolling back changes." An error message pops op, 'Office 2013 has encountered an error during setup 'When I click close, another message pops up, Microsoft Setup Bootstrapper has Stopped Working. However, the green installation bar gets to the end, and then it starts going backwards!!! Underneath, instead of 'Installing Microsoft Office 2013', it says 'Setup Failed. I have Office 2010 already installed and I want to upgrade to Office 2013. Hard Drives: C: Total - 453091 MB, Free - 381707 MB D: Total - 23058 MB, Free - 21732 MB Īntivirus: McAfee Anti-Virus and Anti-Spyware, Disabled Graphics Card: Microsoft Basic Render Driver, 16 Mb Processor: Intel(R) Core(TM) i3-2328M CPU 2.20GHz, Intel64 Family 6 Model 42 Stepping 7 OS Version: Microsoft Windows 8 Pro, 64 bit Tech Support Guy System Info Utility version 1.0.0.2
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